NOTE: This post is meant to ask serious questions regarding the role of litigation, liability insurance, and practice that provokes thought and conversations. It does not constitute the official position of my Fraternity, any of my future employers, or a rejection of my respect for the laws of the United States. I am curious and constantly trying to challenge my own effectiveness. These are musings I've had over the course of my two years as a consultant.
That I had to make such a disclaimer says alot about the topic of risk management education these days doesn't it?
Let's be honest with each other, many students drink in college. Not "everyone" drinks, as many chapters are fond of saying, but enough that the idea of abstinence before the age of 21 seems laughable. The problem, for Fraternity and Sorority consultants is that when we go into a chapter we are first and foremost agents of our respective organizations. Many organizations operate under the Fraternity Insurance Purchasing Group founded early in the 1990s to fight a spate of high risk incidents that drove premiums up across the board for all organizations. Though it does not directly sell insurance (as its name implies) FIPG creates a set of "risk management guidelines and educational resources to help member fraternities and sororities be more effective in their risk management policies and education efforts." These policies were adopted by 45+ Fraternities and Sororities and quickly set the standard for policies of other organizations and institutions around the country. It laid out base line definitions for "Bring Your Own Beer" events and qualifications for third party vendors. Universities and Professionals hailed these universal standards and the phrase "FIPG Compliant" become a trademark phrase around the country. This in turn led to decreasing insurance premiums for many organizations and thus everyone wins, right?
I'm not so sure.
Alcohol
As I mentioned earlier, drinking on college campuses remains high. There is a strong indication that banning alcohol consumption for those under the age of 21 does not in fact reduce college drinking and, on certain campuses where there are strict drinking enforcement regimes, may actually increase high risk drinking. This has given rise to organizations such as GAMMA (Greeks Advocating for Mature Management of Alcohol), CHOICES, and BACCHUS. All of those programs are peer education seminars where students themselves are the primary focal point NOT for abstinence but instead encourage responsible life choices. These programs show significantly more effectiveness than the average consultant visit. A survey conducted by Ohio University found that students retained 30% more information about FIPG when having a conversation with another trained undergraduate than when they heard a similar presentation from a Graduate Assitant or Fraternity / Sorority consultant. The issue is so thorny that many college presidents have gotten together and signed a public letter asking states to lower the drinking age back to 18 while promoting open and honest conversations about responsible drinking.
The liability aspect of alcohol conversations are even worse. An untrained consultant operates under a "wink, wink, nudge nudge" mentality that turns a blind eye to drinking. This denies a chapter the ability to have an open and honest conversation with a potential resource. Moreover, chapters run into the issue that the more formalized a chapter is in its risk management practices, the more likely they are to get into trouble if there is an accident. The biggest example is that of the designated driver program. As late as several years ago, even the insurance companies (including the Fraternity Insurance Purchasing Group) advocated their use. One of the greatest source of fatalities as a result of alcohol are those resulting from driving under the influence (Almost 2000 deaths of students aged 18 - 24 according to the Government in 2008-9). States pore huge resources into combating these fatali.
But then it became clear that the courts considered the organizations that sponsored the designated driver programs groups that "promoted intoxicated behavior and were responsible for the health and safety of all individuals who participated in these programs." Without proper training, student organizations were relying on younger drivers who were more prone to distraction and more likely to get into accidents. Some schools responded to this by taking the extra liability on their own shoulders and offering "safe ride" ride programs. Some institutions rejected the additional liability and continued to try and enforce abstinence at all costs. FIPG made a switch and issued a memorandum instructing Fraternities and Sororities to dissuade their chapters from utilizing these programs as well.
Suddenly, those shared standards that made FIPG so effective became liability red-herrings for many groups. The idea of a common "FIPG compliant" chapter moved away from shared standards on good risk management procedures to "legal compliant" and it became easier to use the law and liability as a hammer rather rather than promote safe practices of today's students. Schools that once utilized FIPG as a benchmark for best practices start going their own way leaving alumni, headquarter staff, and University Professionals dancing circles around each other unsure of what to say and when, in an ever expanding effort to avoid "liability."
Hazing
Hazing has been talked about almost ad-nauseum in a number of blogs, articles, and programs around the country. Needless to say the idea of hazing, in principle, activities designed to create subservience, dependence, or mental and physical harm are universally considered a detriment to the mission of Fraternity and Sorority life. I am absolutely against these practices and seek at all opportunities to discuss positive alternative programming whenever and wherever I can.
I won't comment at length here. I will merely to point out that the idea of "mental or physical harm" is such a broad definition and almost every institution has a different conception of the the idea of harm that only becomes somewhat more clear when there are claims brought against groups. Again, like the liabililty of drinking, hazing (despite our best claims) prevention does not seem to be prevention in many cases as it is selective reaction. The burden is on the consultant, the organization, and the University to take situations on a case by case basis in fighitng this scourage. The best example I can give of this double standard is the difference between a football team and a Fraternity intermural team. A Football team runs 2 a day drills at the request of its coach to develop team cohesion and develop physical endurance is a disney sports movie while a Fraternity that does the equivilant is harshley criticized. That said, I stand with most experts here in that while I am not condoning this "sports and / or military training analogy" there are some substantive issues in how we address the analogies while still maintaining the notion that we treat each student and organization relatively equitably.
Moreover, as a consultant, I'm troubled by the distinction of "minor hazing" or "little h" versuses "big H" hazing. I know that different campuses have VERY different tolerances for behavior and different responses. Sometimes looking soley to the Inter/National organizations or the alumni or sometimes working entirely in-house without any cooperation from anyone to punish hazing. For any consultant or professional who works at certain schools (specifically in the SEC among many others), these tolerances are a source of significant frustation and confusion.
The Theory
Insonsistency is a large problem for students. No one likes to be held (or think they're being held) to a double standard. There are a number of reasons why this is the case. Think about your own life experiences, in the work place, in your own classes, or in social scenarios (like the following). A man has sex with a large number of women and he's hailed as the epitome of manliness. He's sexy, he's a "player" etc, etc. A woman who has sex with a large number of men is a "slut" or is insecure about herself and lashing out as a response. How is that in any way fair?
The other example of our natural frustrations with inconsistent application of rules are speeding tickets. Just because lots of people go five miles per hour or more over the limit doesn't mean it feels any better to be the unlucky SOB who gets caught, does it?
The University Learning Outcomes Assessment demonstrates that Fraternities and Sororities tend to foster enhanced levels of student development between Freshmen and Junior years of college while plateuing during senior year compared to undergraduate peers that are "unaffiliated" or minimally affiliated with other social groups on college campuses. When you read these developements against William Perry's model of academic maturity, there are some (in my mind) significant implications.
During the first stage of academic maturity, a student operates in "dualist" thought patterns. There are right and wrong answers and they need someone to teach them those "right and wrong" responses. This is why hazing is so damaging and why many individuals do not consider hazing to actually be hazing. When a "pledge master" says that you must have 18 dollars and 52 cents on you at all times, there is no doubt that every pledge in the chapter had to do the same and that the symbols are important. As far as the pledge is concerned, it is the "right" way of doing things.
The same understanding goes for alcohol consumption. When you tell a pledge that he cannot (or must) drink, the natural mindset is to consider the rules to be "right" or "wrong" regardless of what the law says and what the campus practices are.
Most students, mainly freshmen and sophomores, tend to then morph into the second stage of Perry's model. They percieve problems in terms of problems that have solutions that they know or solutions that they don't know. When students realize that there are solutions that they don't know, they tend to go for broke as it were. Most schools play on this desire and encourage experiential learning as a major component of their first and second year curriculum. They hope that through hands on application and taking ownership over their own experiences, freshmen and sophomores will gain a bigger impact from their lessons than if they were in lecture classes alone.
Fraternity and Sorority students tend to fall into the same pattern. As they're exposed to more chapters (either at national events or through Greek Leadership Conferences), they tend to find that the comfortable world of pledging is no long as simple as they thought. Since few people follow "the rules" exactly as it is drilled into them from their Pledge Masters, their consultants, and the University officials, it is natural to want to experiment with a wide range of issues from alcohol, to drugs, even different world views and chapter operations. If left unconstrained, there is a great potential for damage both physically and emotionally vis a vis a student or a chapter's social actions as a result of running afoul of "The Rules."
The third major stage of Perry's model indicates that students become "relativists" or "proceduralists." In this stage, you begin to find significant chapter leadership for better or worse. Without clear rules, a student believes their situation to be "truly unique" and thus each response to any event must be viewed in context of their individual circumstance. Here we find chapters responding to critiques of their behavior and their procedures with the common refrain that "well, that doesn't work here because we're UNIQUE (or different)." However, in later stages of relativism, leaders may see the need to create proactive or alternative solutions. This is where most institutions begin modifying or "straying" from FIPG to accomidate the experiences of their individual chapters. We see this in the use of "off campus" or "annex" houses (apartments leased by seniors), bus parties, designated driver programs, and "alternative" or gimmick based new member education programs. Ironically, all of these may be influenced by consultants constantly challenging chapters to mix things up and engage in proactive leadership. Not to mention all of the ideas that students pick up from each other and other organizations!
Finally, while Perry does not make a normative claim on the value of the final stage of intellectual maturity, his framework is clearly where our Inter/National organizaitons are going. Perry talks about students making solid committments, facing challenges to those values based committments and learning that these committments are life long.
Doesn't that sound like "living your values" argument or "having a life long chapter obligation" rather than a three to four year committment?
Conclusion
The problems are multiple. First and foremost, consultants (often the face and the teachers of risk management) are not trained adequately to make simple declarative statements about the risk of running afoul of the liability line of FIPG. Second, even if you could make a cogent argument to follow the law to the T, you're not meeting students at their developmental level. Talking about brotherhood and love as a retention model while looking to the future of the chapter reflects a stage four development more often seen in seniors if it is seen at all in a chapter. Moreover it may well confuse the new members while frustrating the stage two and three leaders who see their model as "unique." Third, when talking about risk, you really are dealing in a relative argument that plays to the second and third stages of Perry's model of intellectual development. You frustrate those freshmen, sophomores, and juniors who are still looking for a line in the sand that they cannot cross and when you do put a line in the sand you run the risk of running afoul of the FIPG standards yourself let alone put your organization and the school at risk of a liability claim. Finally, you're a fighitng a culture where 90% of students make positive and constructive life decisions EVEN WHILE DRINKING and as thus, they don't see the risk that that poses to the bottom 10% who suffer from personal emotional issues that create the probability of further harm and conflict in the chapter.
Peer counseling is definitely a way to address these issues. Reducing The Rules, at least in the legal restrictions of drinking in college where personal experience trump any consultant, may be a significant step. Standardizing enforcement and making enforcement more transpearent is another great step.
Unfortunately, so long as students will be students (ie making mistakes) and the rules are so complex that any Fraternity and Sorority event presents some signficant liability while the victims of drinking are just as criminalized as their providers, then students will always remain unsure of where the line is until they cross it.
I do not condone under-age and irresponsible drinking. Nor do I condone hazing or acitvities that are designed to seperate and pit new classes of men and women against the older (or at least create the appearence thereof), but I do believe there is a significant problem with our liability models. I think that all chapters (and their alumni advisors) think of increasing measures to protect themselves and their brothers, they demonstrate further involvement in often times risky and often illegal (but accepted behavior) which should be integrated into our judicial process and the way we determine liability settlements in the courts. I also believe that de-criminalizing drinking (as the amethyst intiative suggests for adults over the age of 18) would also help us. Since then we could focus on educating against truly harmful behaviors.
There's certainly no perfect answer. I wish it would be as simple as promoting the ideals of brotherhood and sisterhood and that chapters that recruited properly grew at greater sizes than those that didn't. But there are a lot of conflicting models where bad practices win big and good practices flounder. These mis-gotten successes will only encourage others to make similar decisions with potentially radically different (and not positive) results.
As one Greek Advisor told me "Love is a Recruitment and Retention Strategy. We just need to find a lever to teach love."
How do you teach a concept such as love?
Some resources:
http://www.amethystinitiative.org/
http://www.bacchusgamma.org/mission.asp
http://www.stophazing.org/index.html
http://www.collegedrinkingprevention.gov/
Tuesday, March 29, 2011
Sunday, March 13, 2011
Finding Self While On The Road
I'll admit, this may be a personal rant (and perhaps narcissistic? Although what about a blog isn't in some ways narcissistic?)
I have been to a total of 47 chapters, going to every state except Vermont, New Hampshire, Maine, and Hawaii over the past two years. I've even flown up to Alaska although not as a consultant. Alas, our Alaska Alpha chapter is just a figment of role playing scenarios. I mention this because I had a moment where I pulled off of the highway (at night) into a gas station subway that has become so ubiquitous and I forgot where I was. I didn't know what state or what chapter was next on my agenda. I had even forgotten what day of the week it was. Even after only two years, these gas station subways all tend to look alike and when you're traveling 100 + miles every three days, it drags on you after awhile.
I thought to myself that as I met more and more people, I actually knew less and less about everyone. Including myself.
One of the biggest challenges being a "Fraternity Road Warrior" is just that. Some, including the most extroverts amongst us, react to those feelings of isolation by throwing themselves headlong into their new found "virtual communities." Facebook groups and messages become the new coffee shop banter while every new chapter gets an online presence. Every consultant becomes a best friend and every chapter president a colleague. The conversation becomes a wide web of ice breakers and common projects that inspires those extroverts to even greater heights.
But not as much or to the same degree as us introverts.
I responded not with gregariousness or glee at every new encounter but a hardening of my soul (if you could call it that.) I took umbrage with my own inability to draw instant connections and saw those same webs as tools to facilitate information rather than connections and projected commonalities where nuances held sway. Projects become an end, not a beginning. Maybe that hurt me or maybe it helped create a sense of professionalism that I attempt to take pride in with every organization I meet with? I believe whole heartedly in the latter despite those carbon copy subways on empty dark highways. I think the introvert warrior arms themselves with knowledge as a shield rather than a weapon. We deflect what we see as excuses and use reason and logic with our colleagues and our friends rather than use those inherent personal connections to influence others. Rather than taking joy in creating an ever expanding web of personal connections we look to our constantly challenged knowledge and tricks. I guess I see myself as a constant learner and challenge others to learn from me rather than projecting myself a leader looking for followers. This is a leadership voice that the introvert must embrace while still understanding the limits of that style. We utilize our voice in the same way the extrovert must understand the power and limits of their own voice.
The extrovert, it seems to me, learns from people while the introvert learns from outcomes.
So I sit here in sunny Philadelphia and ruminating over how few people I actually know and realize that this sense of loss isn't so much loss as it is a perspective shift. I miss those core four or five people that I knew intimately as well as the small coterie of men and women who had a huge impact on my development. I miss my mentors and my colleagues, but I miss knowing my self even more. Still, I find satisfaction in finding myself in every conversation.
There seem to be two competing ideas of self that I seem to affiliate with. I'm sure there are more, but I am not well versed enough in philosophy to talk about them. The first is advocated by Aristotle who argued that self is defined by the act of the being. Basically, we are what we do. Lao Tzu argues that the self comes from self-knowledge.
As an introvert, I tend to find myself very sympathetic to the idea of self-knowledge. I am who I know myself to be. That may be defined by my relationships to others, my actions (past or present), or my surroundings but I do not find those compelling definitions in and of itself. I find comfort that as I sit here I can trace my decision making tree (regretable as some of those decisions may have been) and explore WHY I made some of those decisions yet still take pride that those decisions brought me to this point.
For those of you who are extroverts, I encourage you to find out for yourself what actions define your core essence and what actions you want to define who you are. That is a fundamental values exploration that I can't even begin to hold your hand on.
As for those of you who were looking for a discussion on educational theory this week? Well, let me pose you a question. If knowledge is critical to understanding self (be it identifying your core actions or increasing self-awareness), then how does experiential learning impact your core values? What tools help promote the best understanding of your experiential learning? Finally, what may be a better end result? A liberal arts wide ranging curriculum or a so-called "practical" employment focused discipline like pre-law, business, or pharmacy?
I'm just too weary to draw the necessary logical links between Aristotle and the Liberal Arts versus business degrees at the moment.
I have been to a total of 47 chapters, going to every state except Vermont, New Hampshire, Maine, and Hawaii over the past two years. I've even flown up to Alaska although not as a consultant. Alas, our Alaska Alpha chapter is just a figment of role playing scenarios. I mention this because I had a moment where I pulled off of the highway (at night) into a gas station subway that has become so ubiquitous and I forgot where I was. I didn't know what state or what chapter was next on my agenda. I had even forgotten what day of the week it was. Even after only two years, these gas station subways all tend to look alike and when you're traveling 100 + miles every three days, it drags on you after awhile.
I thought to myself that as I met more and more people, I actually knew less and less about everyone. Including myself.
One of the biggest challenges being a "Fraternity Road Warrior" is just that. Some, including the most extroverts amongst us, react to those feelings of isolation by throwing themselves headlong into their new found "virtual communities." Facebook groups and messages become the new coffee shop banter while every new chapter gets an online presence. Every consultant becomes a best friend and every chapter president a colleague. The conversation becomes a wide web of ice breakers and common projects that inspires those extroverts to even greater heights.
But not as much or to the same degree as us introverts.
I responded not with gregariousness or glee at every new encounter but a hardening of my soul (if you could call it that.) I took umbrage with my own inability to draw instant connections and saw those same webs as tools to facilitate information rather than connections and projected commonalities where nuances held sway. Projects become an end, not a beginning. Maybe that hurt me or maybe it helped create a sense of professionalism that I attempt to take pride in with every organization I meet with? I believe whole heartedly in the latter despite those carbon copy subways on empty dark highways. I think the introvert warrior arms themselves with knowledge as a shield rather than a weapon. We deflect what we see as excuses and use reason and logic with our colleagues and our friends rather than use those inherent personal connections to influence others. Rather than taking joy in creating an ever expanding web of personal connections we look to our constantly challenged knowledge and tricks. I guess I see myself as a constant learner and challenge others to learn from me rather than projecting myself a leader looking for followers. This is a leadership voice that the introvert must embrace while still understanding the limits of that style. We utilize our voice in the same way the extrovert must understand the power and limits of their own voice.
The extrovert, it seems to me, learns from people while the introvert learns from outcomes.
So I sit here in sunny Philadelphia and ruminating over how few people I actually know and realize that this sense of loss isn't so much loss as it is a perspective shift. I miss those core four or five people that I knew intimately as well as the small coterie of men and women who had a huge impact on my development. I miss my mentors and my colleagues, but I miss knowing my self even more. Still, I find satisfaction in finding myself in every conversation.
There seem to be two competing ideas of self that I seem to affiliate with. I'm sure there are more, but I am not well versed enough in philosophy to talk about them. The first is advocated by Aristotle who argued that self is defined by the act of the being. Basically, we are what we do. Lao Tzu argues that the self comes from self-knowledge.
As an introvert, I tend to find myself very sympathetic to the idea of self-knowledge. I am who I know myself to be. That may be defined by my relationships to others, my actions (past or present), or my surroundings but I do not find those compelling definitions in and of itself. I find comfort that as I sit here I can trace my decision making tree (regretable as some of those decisions may have been) and explore WHY I made some of those decisions yet still take pride that those decisions brought me to this point.
For those of you who are extroverts, I encourage you to find out for yourself what actions define your core essence and what actions you want to define who you are. That is a fundamental values exploration that I can't even begin to hold your hand on.
As for those of you who were looking for a discussion on educational theory this week? Well, let me pose you a question. If knowledge is critical to understanding self (be it identifying your core actions or increasing self-awareness), then how does experiential learning impact your core values? What tools help promote the best understanding of your experiential learning? Finally, what may be a better end result? A liberal arts wide ranging curriculum or a so-called "practical" employment focused discipline like pre-law, business, or pharmacy?
I'm just too weary to draw the necessary logical links between Aristotle and the Liberal Arts versus business degrees at the moment.
Tuesday, March 1, 2011
The New Normal and the Importance of Assessment at the Undergraduate Level in Fraternity and Sorority Life
In this day of budget shortfalls and idealogical opposition, I read an interesting opinion article written by David Brooks (that you can read here) called "The New Normal." He talks about the importance of smart government budget cuts. I was impressed because, unlike some of my more progressive compatriots, he is a firm believer that not only has the economy permenantly changed, but that government is going to have to change with it.
However, unlike some of my more conservative friends, he does not believe in wholesale (yet politically appealing) cuts. Instead, he focuses his efforts on linking budgets to concrete measureable improvements backed with a comprehensive strategy to improving the competitiveness of our society.
Mr. Brooks is basing his article on a speech made by Arne Duncan which is an interesting read for anyone interested in education policy.
So how does this relate to fraternities and sororities? Many of my posts have dealt with (many times in a high holy manner, for which I apologize my loyal reader) the relevancy of fraternities and sororities, and having concrete achievements is a cornerstone component of being relevant in today's society. I think if we want to maintain our arguments that Greek Life created great leaders we need to continue to train great leaders and prove just how valuable they are.
To train a great leader, we need to build our organizations into symbols and make our achievements greater than the sum of their respective parts.
I have said in past posts too that not everything we as a community will do will be a success, but that's not a bad thing. Like the budget battles raging across this country, chapters learn from their failures and committ to creating success the next time around. Moreover, a true leader not only accepts decent behavior but constantly challenges the process of their chapter and encourages progress through SMART goals.
So how does assessment fit into this picture of goal setting, proper communication, and execution? Too often chapters rise and fall in terms of numbers, image, and effectiveness of general operations. A strong new member class all but makes or breaks many chapter. However, if you document everything you do (and many groups do, for their university or inter/national headquarters) you can then educate and influence future executive boards as they look back at previous efforts and see what worked or didn't work.
That said, I'm not asking every chapter to run statistical analysis on everything you do, merely follow a few simple steps:
1) Create a written plan - This can be a document for resources and goals for a philanthropy or an agenda for your officer transition retreats that document essential skills you want to transfer. Every document should have a SPECIFIC and MEASUREABLE outcomes.
2) Create a set of deadlines for the implementation for your written plans - In this way, you develop solid time management skills and can learn how long you need to plan for your event. If you can't make your own self imposed deadlines, why or why not?
3) Implement - This is self explanatory, but make sure you delegate action items to as many people as possible, in this way more members of your chapter invests their "sweat equity" into the project.
4) As an executive group, assess your outcome on a mixed qualitative / quantatitve basis
Quantative Analysis is the assessment of a project on numerical grounds. Questions you want to ask are: Have you achieved the desired number of community service hours, philanthropy dollars raised, grade point average made, number of brothers who participated in an event. A quantative analysis is the easiest to measure because you can count your results and affirm whether achieved your goals or not. Again, if you have not met your specific goal, why did you not? What can you alter the next time around to succeed?
Qualitative Analysis is somewhat more difficult to measure but is just as important. This is a measurement of desired qualities such as improving the bonds of brotherhood / sisterhood, developing strong communication skills / delegation skills, being able to resolve conflict or confront brothers / guests. You will most likely do your qualitative analysis in new member education, but remember, every activity you do has a qualitative outcome, even parties. Otherwise, what's the point?
If you make a quantative goal and a qualitative goal for every event you do and find that some of your events aren't measuring up, then why continue to use those events? How do you prioritize your ideal qualities and achievements? If you can't answer these questions you will find that your members are less appealing as potential hirees to your alumni and your chapter will have less of an impact on campus and thus become less appealing to potential new members.
Just remember that as governors and congress seek to balance budgets and keep the country competitive, you are having the same discussion in your chapter (implicitly or explicitly). Every dollar you spend or hour used is a decleration of your core values and priorities. Every day is an opportunity to assess those values and priorities as you strive to make the most effecient use of your time outside of the classroom. Whether you have a budget of half a million dollars and 100 brothers or sisters or a budget of a thousand dollars with less than 10 brothers or sisters, what you do and why you do it is one of the best educational opportunities you will have.
Every campus has some outlet to find friends but how many of those friend groups prepares you for the real life in the same way as fraternity and sorority life?
However, unlike some of my more conservative friends, he does not believe in wholesale (yet politically appealing) cuts. Instead, he focuses his efforts on linking budgets to concrete measureable improvements backed with a comprehensive strategy to improving the competitiveness of our society.
Mr. Brooks is basing his article on a speech made by Arne Duncan which is an interesting read for anyone interested in education policy.
So how does this relate to fraternities and sororities? Many of my posts have dealt with (many times in a high holy manner, for which I apologize my loyal reader) the relevancy of fraternities and sororities, and having concrete achievements is a cornerstone component of being relevant in today's society. I think if we want to maintain our arguments that Greek Life created great leaders we need to continue to train great leaders and prove just how valuable they are.
To train a great leader, we need to build our organizations into symbols and make our achievements greater than the sum of their respective parts.
I have said in past posts too that not everything we as a community will do will be a success, but that's not a bad thing. Like the budget battles raging across this country, chapters learn from their failures and committ to creating success the next time around. Moreover, a true leader not only accepts decent behavior but constantly challenges the process of their chapter and encourages progress through SMART goals.
So how does assessment fit into this picture of goal setting, proper communication, and execution? Too often chapters rise and fall in terms of numbers, image, and effectiveness of general operations. A strong new member class all but makes or breaks many chapter. However, if you document everything you do (and many groups do, for their university or inter/national headquarters) you can then educate and influence future executive boards as they look back at previous efforts and see what worked or didn't work.
That said, I'm not asking every chapter to run statistical analysis on everything you do, merely follow a few simple steps:
1) Create a written plan - This can be a document for resources and goals for a philanthropy or an agenda for your officer transition retreats that document essential skills you want to transfer. Every document should have a SPECIFIC and MEASUREABLE outcomes.
2) Create a set of deadlines for the implementation for your written plans - In this way, you develop solid time management skills and can learn how long you need to plan for your event. If you can't make your own self imposed deadlines, why or why not?
3) Implement - This is self explanatory, but make sure you delegate action items to as many people as possible, in this way more members of your chapter invests their "sweat equity" into the project.
4) As an executive group, assess your outcome on a mixed qualitative / quantatitve basis
Quantative Analysis is the assessment of a project on numerical grounds. Questions you want to ask are: Have you achieved the desired number of community service hours, philanthropy dollars raised, grade point average made, number of brothers who participated in an event. A quantative analysis is the easiest to measure because you can count your results and affirm whether achieved your goals or not. Again, if you have not met your specific goal, why did you not? What can you alter the next time around to succeed?
Qualitative Analysis is somewhat more difficult to measure but is just as important. This is a measurement of desired qualities such as improving the bonds of brotherhood / sisterhood, developing strong communication skills / delegation skills, being able to resolve conflict or confront brothers / guests. You will most likely do your qualitative analysis in new member education, but remember, every activity you do has a qualitative outcome, even parties. Otherwise, what's the point?
If you make a quantative goal and a qualitative goal for every event you do and find that some of your events aren't measuring up, then why continue to use those events? How do you prioritize your ideal qualities and achievements? If you can't answer these questions you will find that your members are less appealing as potential hirees to your alumni and your chapter will have less of an impact on campus and thus become less appealing to potential new members.
Just remember that as governors and congress seek to balance budgets and keep the country competitive, you are having the same discussion in your chapter (implicitly or explicitly). Every dollar you spend or hour used is a decleration of your core values and priorities. Every day is an opportunity to assess those values and priorities as you strive to make the most effecient use of your time outside of the classroom. Whether you have a budget of half a million dollars and 100 brothers or sisters or a budget of a thousand dollars with less than 10 brothers or sisters, what you do and why you do it is one of the best educational opportunities you will have.
Every campus has some outlet to find friends but how many of those friend groups prepares you for the real life in the same way as fraternity and sorority life?
Friday, February 11, 2011
Egypt, The New World Order, and Grassroots Leadership
It's not very often world power dynamics shift like they did today. The overthrow of the Shah in Iran was one instance, the fall of the Soviet Union another, and now hundreds of thousands of loosely affiliated Egyptians took to the streets of the cradle of civilization to force a 30 year dictator to step out of office. All of this occurred despite the "established" countries of the world trying to hew a close line that balanced their desire for "national security" (ie the status quo comfort of a lack luster enemy) and their stated desires for democracy.
For all intents and purposes, no one knows what a post-Mubarak Middle East will look like. As a stalwart secularist, Egypt was the first nation to declare peace with Israel. As a result, billions of dollars in aid and foreign trade poured into Egypt and Israel could reduce it's own military spending. Egypt also acted as a mediator and go-between for Israel, the United States, Hamas, and the multitude of other actors that engage in conflict in the region. They provided intelligence, military support, and assisted in developing the Palestinian State.
They also brutally repressed their people. Egypt intentionally pushed Muslim Brotherhood fighters into Gaza so that they wouldn't wage war on the regime. They were also one of the major recipients of "exported" terrorists in the infamous CIA rendition program.
In other words, Egypt represented a major entrenched interest for the Western World and a strong proponent of the Status Quo.
So, why do I bring this up in a blog about leadership, fraternity life and higher education? I bring it up because Egypt is a symbol of what happens when your stated values are radically and intentionally different from your actions and that no matter how scary change may seem, fighting for the status quo only degrades any individual, organization, or institution.
If you're unhappy with the way you, your chapter, your school (or any other group is run) consider for a moment the bravery exhibited by the citizens of Egypt. Think of the Berliners during the fall of East Germany. Think of the Ukrainians, the Goergians, and the Russians, all of whom fought against the status quo to reassert their committment to democracy and government for all, not just the select few. Think of the secret police organizations in Iran or Latin America, in Egypt, and Russia as they fought tirelessly to protect the entrenched interest. Think of the students who, in every revolution (be it soft such as the post soviet regimes or at the time of the destruction of the Berlin Wall or violent such as in Iran) were the fore front of the conflict against those entrenched interests. They utilized new technologies and gave up what comfort they had in their lives to go toe to toe with armies and police reputed to be the most vicious the world had ever seen. They did it all because they fundamentally believed that their governments were lying and held money and power to be more important then their citizens.
Think of a moment of all of the things you could do to change the status quo and, relatively speaking, what you are not doing to change.
If you or your organization cannot show how actions align with public declerations, then don't despair. It just means you have to and can take the lead in making a difference. True, change is difficult and the results aren't always pretty or what you had in mind, but change is about progress and committing yourself to not taking the easy way out. It means wanting excellence even when you're struggling with the bare minimum.
Fraternities and Sororities have a built in value system not found in many other organizations. We're respected when we align our actions with our values. But so often I hear that "campus climate" won't let us (stop drinking, stop hazing, stop being disrespectful of others). News flash for you, I'm pretty sure the secret police in Egypt weren't too fond of public rallies calling for the ousting of Hosni Mubarak either. Change, lasting change at any rate, almost never comes from the top down. It comes the other way around as individuals get fed up and aren't satisfied with the bare minimum.
Perfection doesn't come in a day but someone at some point had to say something has to change. If brotherhood is about being honest with each other then it must involve being honest with others because there are, if nothing else, future brothers waiting to join with you.
As Ralph "Dud" Daniel, a founding father of his chapter and the Executive Director Emeritus of the Phi Kappa Psi Fraternity once said -
For all intents and purposes, no one knows what a post-Mubarak Middle East will look like. As a stalwart secularist, Egypt was the first nation to declare peace with Israel. As a result, billions of dollars in aid and foreign trade poured into Egypt and Israel could reduce it's own military spending. Egypt also acted as a mediator and go-between for Israel, the United States, Hamas, and the multitude of other actors that engage in conflict in the region. They provided intelligence, military support, and assisted in developing the Palestinian State.
They also brutally repressed their people. Egypt intentionally pushed Muslim Brotherhood fighters into Gaza so that they wouldn't wage war on the regime. They were also one of the major recipients of "exported" terrorists in the infamous CIA rendition program.
In other words, Egypt represented a major entrenched interest for the Western World and a strong proponent of the Status Quo.
So, why do I bring this up in a blog about leadership, fraternity life and higher education? I bring it up because Egypt is a symbol of what happens when your stated values are radically and intentionally different from your actions and that no matter how scary change may seem, fighting for the status quo only degrades any individual, organization, or institution.
If you're unhappy with the way you, your chapter, your school (or any other group is run) consider for a moment the bravery exhibited by the citizens of Egypt. Think of the Berliners during the fall of East Germany. Think of the Ukrainians, the Goergians, and the Russians, all of whom fought against the status quo to reassert their committment to democracy and government for all, not just the select few. Think of the secret police organizations in Iran or Latin America, in Egypt, and Russia as they fought tirelessly to protect the entrenched interest. Think of the students who, in every revolution (be it soft such as the post soviet regimes or at the time of the destruction of the Berlin Wall or violent such as in Iran) were the fore front of the conflict against those entrenched interests. They utilized new technologies and gave up what comfort they had in their lives to go toe to toe with armies and police reputed to be the most vicious the world had ever seen. They did it all because they fundamentally believed that their governments were lying and held money and power to be more important then their citizens.
Think of a moment of all of the things you could do to change the status quo and, relatively speaking, what you are not doing to change.
If you or your organization cannot show how actions align with public declerations, then don't despair. It just means you have to and can take the lead in making a difference. True, change is difficult and the results aren't always pretty or what you had in mind, but change is about progress and committing yourself to not taking the easy way out. It means wanting excellence even when you're struggling with the bare minimum.
Fraternities and Sororities have a built in value system not found in many other organizations. We're respected when we align our actions with our values. But so often I hear that "campus climate" won't let us (stop drinking, stop hazing, stop being disrespectful of others). News flash for you, I'm pretty sure the secret police in Egypt weren't too fond of public rallies calling for the ousting of Hosni Mubarak either. Change, lasting change at any rate, almost never comes from the top down. It comes the other way around as individuals get fed up and aren't satisfied with the bare minimum.
Perfection doesn't come in a day but someone at some point had to say something has to change. If brotherhood is about being honest with each other then it must involve being honest with others because there are, if nothing else, future brothers waiting to join with you.
As Ralph "Dud" Daniel, a founding father of his chapter and the Executive Director Emeritus of the Phi Kappa Psi Fraternity once said -
"Let's be what we say we are, a fraternity, not a club, run by men, not boys, based on ideals, not expediency."
Thursday, January 13, 2011
Waka Waka: Or How I Learned To Stop Worrying and Learn To Love Failure
Wait, am I really advocating failure?
Well, not failure per se but learning from failure. I attended a conference, one of those "leadership" conferences that parades success story after success story, where I had the pleasure to talk with an undergraduate who had a story truly exceptional and different from those of the many speakers whom we had traveled to hear.
It was a story of failure.
During this man's tenure within the chapter, the group had been trying to get more alumni support (both time and for their scholarship fund) and failed three times prior to set up an alumni golf outing. During this man's freshman year, the chapter decided it was going to reach out and set up the tournament. Nobody planed and ultimately it was a foursome between the chapter president, the corresponding secretary, the chapter advisor, and the president of the house corporation. The second year, the chapter again committed to holding the event. This time, the chapter set up a committee and began planning at the beginning of the semester. However, by the time they reserved the course and set up a budget, the semester had almost expired. With only three weeks notice, few alumni were able to rearrange their schedules in time to make it. The chapter took a major financial hit and required their house corporation to bail them out. When I was talking with this undergraduate, the chapter had planned and budgeted the event the semester previous. He had come to this conference with the intent of inviting several high profile national alumni for an event that was almost two and a half months away. When we talked, he was excited at the prospect of starting a phone bank when he went back to campus.
How was it that he was excited to try an event that had failed three times previous? "Because," he told me, "with every year, we learned something new. We had many mis steps, but each time we tried something new. We didn't want to reinvent the wheel, but neither did we want to give up."
This is my central argument for this posting. Leadership, not the appearence thereof, is one tenth management skills, one tenth enthusiasm, and the rest is perseverance! If you fail, learn from your mistakes, then pick yourself up and try again. It's not about the instant win or the big pay off. Fraternity life, life in general, is a marathon not a sprint.
As Shakira sang for the world cup, "Pick yourself up and dust yourself off / [get] back in the saddle. You're on the frontline / Everyone's watching / You know it's serious / We're getting closer / This isnt over"
That, if you want to know, is the one trait that true leaders all share. The rest, as they say, are just details on the path of life.
Waka, Waka
Well, not failure per se but learning from failure. I attended a conference, one of those "leadership" conferences that parades success story after success story, where I had the pleasure to talk with an undergraduate who had a story truly exceptional and different from those of the many speakers whom we had traveled to hear.
It was a story of failure.
During this man's tenure within the chapter, the group had been trying to get more alumni support (both time and for their scholarship fund) and failed three times prior to set up an alumni golf outing. During this man's freshman year, the chapter decided it was going to reach out and set up the tournament. Nobody planed and ultimately it was a foursome between the chapter president, the corresponding secretary, the chapter advisor, and the president of the house corporation. The second year, the chapter again committed to holding the event. This time, the chapter set up a committee and began planning at the beginning of the semester. However, by the time they reserved the course and set up a budget, the semester had almost expired. With only three weeks notice, few alumni were able to rearrange their schedules in time to make it. The chapter took a major financial hit and required their house corporation to bail them out. When I was talking with this undergraduate, the chapter had planned and budgeted the event the semester previous. He had come to this conference with the intent of inviting several high profile national alumni for an event that was almost two and a half months away. When we talked, he was excited at the prospect of starting a phone bank when he went back to campus.
How was it that he was excited to try an event that had failed three times previous? "Because," he told me, "with every year, we learned something new. We had many mis steps, but each time we tried something new. We didn't want to reinvent the wheel, but neither did we want to give up."
This is my central argument for this posting. Leadership, not the appearence thereof, is one tenth management skills, one tenth enthusiasm, and the rest is perseverance! If you fail, learn from your mistakes, then pick yourself up and try again. It's not about the instant win or the big pay off. Fraternity life, life in general, is a marathon not a sprint.
As Shakira sang for the world cup, "Pick yourself up and dust yourself off / [get] back in the saddle. You're on the frontline / Everyone's watching / You know it's serious / We're getting closer / This isnt over"
That, if you want to know, is the one trait that true leaders all share. The rest, as they say, are just details on the path of life.
Waka, Waka
Tuesday, December 14, 2010
Innovator's Dillema
Stale and boring is a recipe for disaster. So many times I have been asked the question "how do I motivate my chapter" and so many times the response is nuanced, qualified, and term laden from Kousezes and Posner's Leadership The Challenge. But today, the question crystallized into a question in response.
When was the last time you did something your men wanted to do?
In the cases of failing organizations, the response is usually every friday and saturday night. It's the same thing that's brought these groups before their standards boards before and will likely bring them before those boards again. For those groups, I'm sorry, this is not your post. Though perhaps you may find the project I'm about to propose an interesting alternative?
The greater tragedy is when great groups fall into dissarray and complacency. It's these great groups gone bad that makes being a consultant truly difficult.
Last time, I talked about Southwest as a model of Fraternity behavior, today, let's talk about the rise and fall of Blockbuster. Blockbuster, like many a great chapter, built an empire off of a necessary service and brand loyalty. Fraternities too, came of age in a time when the academia was not concerned with the slightest in the moral development of its students in the greater world around them. Co-curriculars? Forget about it. Many of the more distionguished institutions believed that pure academic discourse would "elevate man" and make better people. Social, even Academic Groups, disagreed, and the Fraternal System flourished. Let's not even ruminate over the failure to provide housing and group building that creates lasting legacies and committment to alma mater vis a vis alumni giving.
All of that has changed. Schools are now in the business of providing pro-active positive co-curricular enrichment. Leadership, once in the purview of Fraternal programming offices and through hands on experience, are now in established offices in academic institutions across the United States. Residence halls are one of the biggest revenue generators outside of tuition for most institutions along with meal plans. Community service is now required of ALL students both during the first year and beyond. Even the trump card of national networking opportunities is eroding as schools increase their presence and outreach to their alumni in a global age.
So what is a fraternity to do? The response is generally tradition. We're going to do what we've always done and do it bigger and better. Bigger parties, bigger shirt designs, bigger new member education processes.
And as traditional actions yield increasingly meager results (law of diminishing returns anyone?), our members become increasingly frustrated.
Blockbuster, one of the biggest traditionalists in the home entertainment field, filed bankruptcy, while many of our best chapters worry about the same. They worry their classes aren't natural leaders, they worry they're not the best of men, they worry that as numbers grow, the organization risks being diminished and at every juncture, men respond to change with "but this is how we've always done things and look how good we were." As you continue to wallow in the past, you become complacent about the future. Just ask Blockbuster. They turned down a significant partnership with Netflix in 2000 and look where they are now...
Remember, Einstein once said "insanity is the repetition of the same act expecting different results." So, when was the last time you tried something truly new?
To fight complacency, I want to pull an old card trick from my days doing improvisation WAY back in the day. It is a little game called "Yes and..." Basically, you get the name of a person, a place, and a job and you must act out a scene one line at a time. You can never say no and you can never go back on previous statements. See where you end up and how you feel about outside of the box thinking? See if you can make committee meetings a game of "Yes and..." To be fair, a kegger is probably not the best response, but keep thinking outside of the box.
Remember, there are always consequences for your actions or inaction.
When was the last time you did something your men wanted to do?
In the cases of failing organizations, the response is usually every friday and saturday night. It's the same thing that's brought these groups before their standards boards before and will likely bring them before those boards again. For those groups, I'm sorry, this is not your post. Though perhaps you may find the project I'm about to propose an interesting alternative?
The greater tragedy is when great groups fall into dissarray and complacency. It's these great groups gone bad that makes being a consultant truly difficult.
Last time, I talked about Southwest as a model of Fraternity behavior, today, let's talk about the rise and fall of Blockbuster. Blockbuster, like many a great chapter, built an empire off of a necessary service and brand loyalty. Fraternities too, came of age in a time when the academia was not concerned with the slightest in the moral development of its students in the greater world around them. Co-curriculars? Forget about it. Many of the more distionguished institutions believed that pure academic discourse would "elevate man" and make better people. Social, even Academic Groups, disagreed, and the Fraternal System flourished. Let's not even ruminate over the failure to provide housing and group building that creates lasting legacies and committment to alma mater vis a vis alumni giving.
All of that has changed. Schools are now in the business of providing pro-active positive co-curricular enrichment. Leadership, once in the purview of Fraternal programming offices and through hands on experience, are now in established offices in academic institutions across the United States. Residence halls are one of the biggest revenue generators outside of tuition for most institutions along with meal plans. Community service is now required of ALL students both during the first year and beyond. Even the trump card of national networking opportunities is eroding as schools increase their presence and outreach to their alumni in a global age.
So what is a fraternity to do? The response is generally tradition. We're going to do what we've always done and do it bigger and better. Bigger parties, bigger shirt designs, bigger new member education processes.
And as traditional actions yield increasingly meager results (law of diminishing returns anyone?), our members become increasingly frustrated.
Blockbuster, one of the biggest traditionalists in the home entertainment field, filed bankruptcy, while many of our best chapters worry about the same. They worry their classes aren't natural leaders, they worry they're not the best of men, they worry that as numbers grow, the organization risks being diminished and at every juncture, men respond to change with "but this is how we've always done things and look how good we were." As you continue to wallow in the past, you become complacent about the future. Just ask Blockbuster. They turned down a significant partnership with Netflix in 2000 and look where they are now...
Remember, Einstein once said "insanity is the repetition of the same act expecting different results." So, when was the last time you tried something truly new?
To fight complacency, I want to pull an old card trick from my days doing improvisation WAY back in the day. It is a little game called "Yes and..." Basically, you get the name of a person, a place, and a job and you must act out a scene one line at a time. You can never say no and you can never go back on previous statements. See where you end up and how you feel about outside of the box thinking? See if you can make committee meetings a game of "Yes and..." To be fair, a kegger is probably not the best response, but keep thinking outside of the box.
Remember, there are always consequences for your actions or inaction.
Wednesday, December 1, 2010
Flying the Friendly Fraternity Skies
Happy post thanksgiving everyone and L'Chaim to my Jewish friends who still have fond memories of dreidles and gelt (for today also marks the first day of Hannukah)!
Like much of America, I engaged in what has become a time honored tradition of waiting in line, screened, and avoiding crying babies as I flew from one side of the country to another. The stereo cacophony not withstanding, it was actually quite pleasent. Like most of my flights back home, my cheapest fair just happened to be Southwest. As we reached cruising altitude, their very engaging flight crew came through the cabin and handed out peanuts, soda, and other creature comforts.
I promise, this isn't the run up to a Seinfeld-esque joke, I swear.
I paused. Wait a minute, Southwest was one of the few airlines that was still consistently in the black during these hard economic times yet I still got a full can of diet coke (my addiction), snacks, AND I checked two bags for free? Don't even get me started on how nice their new fleet of Boeing 737s are.
What the heck?
Juxtapose this treatment to a flight on American Airlines. The ticket is more expensive, the luggage is certainly not free, and don't even count on inflight meals anymore. How can one airline go from being the low cost airline, provide high amenities, and still remain solvent and profitable in this day in age?
The question is not so much how Southwest can do it but how can any organization remain both profitable and desireable simultaneously.
For Fraternities and Sororities, the costs are often less quanitfiable but no less real and dangerous. Poor planning amounts to uncomfortable delays, failure to collect dues leads to insolvency and less amenities, poor image and reputation (McDonnel Douglass jets or Rolls Royce engines anyone?) leads to few recruits, and hazers are those horrendous "customer service" agents who seem to serve no purpose except to keep you FROM getting to your destination.
On the other hand, Fraternities and Sororities can provide lots of "perks" for a very low "cost." You can create a new member experience that improves their GPA and encourages community involvement. In such a way, a person becomes more attractive in the so called "real world" after college. Your orgnization can provide safe and responsibile events that avoid the hassle and costs of a risk management investigations, or they can co-sponsor educational events with other Greek or NonGreek organizations. The trick is that, unlike the economic axiom that a dollar today is worth more than a dollar tomorrow, instead focuses on the idea that a party tonight IS NOT worth the embarassment, costs, clean ups, and opportunity tomorrow.
Now, we can talk theory and ideals all we want, but the real question is for YOU and you alone. Would you rather be a Southwest or would you rather be a TransWorld Airlines (or Continental, or Pan American, or Florida Coastal, or ATA, or...well, you get the picture)
Like much of America, I engaged in what has become a time honored tradition of waiting in line, screened, and avoiding crying babies as I flew from one side of the country to another. The stereo cacophony not withstanding, it was actually quite pleasent. Like most of my flights back home, my cheapest fair just happened to be Southwest. As we reached cruising altitude, their very engaging flight crew came through the cabin and handed out peanuts, soda, and other creature comforts.
I promise, this isn't the run up to a Seinfeld-esque joke, I swear.
I paused. Wait a minute, Southwest was one of the few airlines that was still consistently in the black during these hard economic times yet I still got a full can of diet coke (my addiction), snacks, AND I checked two bags for free? Don't even get me started on how nice their new fleet of Boeing 737s are.
What the heck?
Juxtapose this treatment to a flight on American Airlines. The ticket is more expensive, the luggage is certainly not free, and don't even count on inflight meals anymore. How can one airline go from being the low cost airline, provide high amenities, and still remain solvent and profitable in this day in age?
The question is not so much how Southwest can do it but how can any organization remain both profitable and desireable simultaneously.
For Fraternities and Sororities, the costs are often less quanitfiable but no less real and dangerous. Poor planning amounts to uncomfortable delays, failure to collect dues leads to insolvency and less amenities, poor image and reputation (McDonnel Douglass jets or Rolls Royce engines anyone?) leads to few recruits, and hazers are those horrendous "customer service" agents who seem to serve no purpose except to keep you FROM getting to your destination.
On the other hand, Fraternities and Sororities can provide lots of "perks" for a very low "cost." You can create a new member experience that improves their GPA and encourages community involvement. In such a way, a person becomes more attractive in the so called "real world" after college. Your orgnization can provide safe and responsibile events that avoid the hassle and costs of a risk management investigations, or they can co-sponsor educational events with other Greek or NonGreek organizations. The trick is that, unlike the economic axiom that a dollar today is worth more than a dollar tomorrow, instead focuses on the idea that a party tonight IS NOT worth the embarassment, costs, clean ups, and opportunity tomorrow.
Now, we can talk theory and ideals all we want, but the real question is for YOU and you alone. Would you rather be a Southwest or would you rather be a TransWorld Airlines (or Continental, or Pan American, or Florida Coastal, or ATA, or...well, you get the picture)
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